Return and Refund Policy

At Comet Inbox, we are dedicated to ensuring that your shopping experience is seamless and enjoyable. We stand by the quality of our products and want you to be completely satisfied with every purchase. If you’re not entirely happy with your ladies’ fashion items, we’re here to provide assistance with returns and refunds. Please review our detailed policy below to understand how to initiate a return or request a refund.

Return Eligibility

  • Return Period: Customers have a 30-day window from the date of delivery to return their items for a refund or exchange. We understand that shopping online sometimes means unexpected surprises, and our return policy is designed to make things easy for you.
  • Product Condition: All returned items must be in their original, unused condition with all tags, packaging, and accessories included. Items that have been worn, altered, or show any signs of damage or use are not eligible for return.
  • Non-Returnable Items: Please note that clearance, final sale items, and personalized or customized products are not eligible for return or exchange.

How to Initiate a Return

  • Requesting a Return: To initiate a return, please contact our customer service team at [[email protected]] with your order number and a brief reason for the return. Our team is here to assist and guide you through the process.
  • Return Authorization Process: Upon approval of your return request, you will receive a Return Merchandise Authorization (RMA) number along with step-by-step instructions for returning your item. It is important to include the RMA number with your return to ensure swift processing.

Return Shipping

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item was received in a defective or damaged condition (please see “Damaged or Defective Items” below). We highly recommend using a trackable shipping method and purchasing shipping insurance for high-value items to guarantee their safe arrival.
  • Secure Packaging: Ensure that the product is securely packed in its original packaging to prevent any damage during transit. Failure to use proper packaging may result in additional fees or the rejection of the return.

Refunds

  • Processing Timeline: Once we have received and inspected your returned item, please allow 7-10 business days for processing. Refunds will be issued to the original form of payment used during the purchase. You will receive a notification once your refund has been processed.
  • Shipping Charges: Please note that original shipping charges are non-refundable. If your order qualified for free shipping, the cost of original shipping will be deducted from the refund amount. Our goal is to be transparent about these terms to avoid any unexpected surprises.
  • Partial Refunds: In cases where the returned item is not in its original condition, has missing parts, or is damaged, we reserve the right to issue a partial refund based on the extent of the issue.

Exchanges

  • Item Availability: If you would like to exchange your purchase for a different size, color, or style, please contact our customer service team to confirm the availability of your desired item. If the replacement item is of higher value, you will be required to pay the difference. Conversely, if it is of lesser value, the difference will be refunded.
  • Exchange Procedure: To exchange an item, you must first return the original item as per our return policy guidelines and then place a new order for the desired replacement. This ensures that we can maintain accurate inventory and offer timely replacements.

Damaged or Defective Items

  • Reporting Issues: If you receive a damaged or defective item, we sincerely apologize for any inconvenience. Please report the issue to us within 7 days of delivery at [[email protected]]. Include a detailed description of the problem and clear photos of the damage or defect.
  • Resolution Options: Once we have reviewed your claim, we will provide instructions for returning the item at no cost to you. Depending on your preference, we can offer a replacement product or a full refund.

Addressing Issues with Returns

  • Lost or Delayed Shipments: Comet Inbox is not responsible for items lost or delayed in transit during the return process. We advise using a trackable shipping service for your peace of mind.
  • Incorrect Addresses: Please double-check the shipping address at the time of purchase to ensure prompt delivery. Comet Inbox is not responsible for delays or additional shipping fees arising from incorrect addresses.

Customer Support

  • Get in Touch: If you have any questions, concerns, or need further assistance with your return or refund, please feel free to contact our dedicated customer service team at [[email protected]]. Alternatively, you can visit our Contact Us page for more options.

We’d love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to share your thoughts, our team at COMET INBOX is here to help.

How to Reach Us:

  • Address: 143 Baxter St, New York, NY 10013, USA

Thank you for choosing COMET INBOX! We’re here to make your shopping experience fabulous!